Delays to Royal Mail deliveries in the UK

Due to the current COVID-19 Coronavirus situation, we are noticing an increased number of parcels sent via Royal Mail to delivery addresses within the UK are taking much longer than expected to arrive with their recipient. As with many other companies during this time, Royal Mail are reporting staffing issues at various mail sorting centres … Read more

Important update – international shipping disruption

Packet & Parcel Post We have been informed today by DHL that their Globalmail service is being temporarily suspended to the following destinations: Australia, Bahamas, Bermuda, Bhutan, Brunei, Cayman Islands, Chad, China, Cuba, Djibouti, Ecuador, French Polynesia, Honduras, Hong Kong, India, Iran, Jamaica, Kuwait, Lebanon, Liberia, Libya, Macau, Maldives, Mauritania, Moldovia, Mongolia, Montenegro, Morocco, Myanmar, … Read more

Suspension of delivery services in parts of Northern Italy

An outbreak in Northern Italy of COVID-19 has led to a government ministerial order preventing movement of people and items across a number of towns and villages in Northern Italy from 22 February and services are therefore suspended to the locations listed below until further notice. The 25¬†towns / villages / cities and corresponding postcodes currently affected by … Read more

Suspension of delivery services to China, Hong Kong & Macao

Due to the ongoing situation in China with the coronavirus outbreak, we regret to inform you that we are currently unable to dispatch any items to China. Our postal operator Deutsche Post has advised us: Coronavirus impacts postal services: On February 14, Deutsche Post AG reports that its postal services to China, Hong Kong, Macao … Read more

How to track your Deutsche Post international packets

For our customers across Europe and the rest of the world, the vast majority of our small packets and parcels are now being dispatched through international post network from the UK with Deutsche Post. Packets are shipped with DHL Express to the Deutsche Post mail sorting center in Frankfurt, Germany, and from there go on … Read more

Manage your DPD delivery

If we’ve dispatched your parcel with DPD, you can take full control of your delivery! Provide us with a valid email address and/or mobile phone number, and you’ll receive notifications from DPD that allow you to get your delivery the way you want it. On the day of delivery, you’ll receive a one-hour delivery window, … Read more

Manage your DHL Express delivery

UK Domestic In particular to delivery addresses in Northern Ireland, Isle Of Man and some areas of Scotland, where it is more economical for us to do so, we may dispatch your item with DHL Express. A signature will normally be required on delivery, so you’ll need to ensure someone is at the address to … Read more

Manage your Fedex delivery

A couple of our suppliers who ship items direct to our customers use Fedex UK for deliveries. Unfortunately, tracking information is not as sophisticated as UK Mail or DPD, and just shows if the parcel is out for delivery, but nevertheless if you are not going to be at home, or miss a delivery attempt, … Read more

Manage your DHL Parcel UK (UK Mail) delivery

For our customers in the UK, we’re now sending most of our larger and more valuable items with DHL Parcel UK (formerly UK Mail). Once your tracking number has been added to your eBay or Amazon order details, you can take control with the Manage My Delivery app on the DHL Parcel UK website. Rearrange … Read more

Ongoing issues with items mailed to Israel

Since October 2019, we have observed very poor performance with items sent through international post services to Israel, with deliveries taking up to four weeks to reach the recipient. We had not received any satisfactory response from our postal service operator Deutsche Post on why packets were taking so long to be scanned and processed … Read more