We previously advised that our regular international post operator Deutsche Post had suspended their services to many countries worldwide owing to the current Covid-19 pandemic.

We do post a large number of items bound for our customers in Australia and New Zealand, so while Deutsche Post have been unable to accept any mail packets or parcels for those destinations, we have continued to send these with Royal Mail, who have continued to offer their service there.

Unfortunately it has become apparent that due to the limited airline capacity available, due to a significantly reduced number of flights, items posted from the UK bound for Australia and New Zealand are taking far longer to reach their destination.

Having reviewed tracking information for a number of packets we have already dispatched with Royal Mail, it looks very ‘hit-and-miss’, with items taking between 3 and 8 weeks to be delivered to their recipient.

We also have a large number of items that tracking shows are still at London Heathrow airport awaiting their next movement, some going back to the beginning of April.

For those who are unaware how this whole international mail system works, the vast majority of international mail packets and parcels are actually carried onboard regular scheduled commercial passenger flights.

So as there are far fewer of these scheduled flights due to reduced passenger demand, it unfortunately means we end up with backlogs of post items as they get squeezed onto the first route that becomes available.

For those who keenly follow tracking information, Royal Mail have their Heathrow Worldwide Distribution Centre (HWDC) which is based in Langley, Slough, very near to London Heathrow airport.

So if you’re in Australia or New Zealand waiting for your parcel from the UK to arrive, if the last tracking update shows as at ‘Langley HWDC’ then your packet is either still at Heathrow airport in the UK, or is elsewhere en-route awaiting its first scan in Australia.

I’m afraid it’s not really what anyone waiting for their item to be delivered wants to hear, but at this point in time we really can’t give any further details or answers.

We can only apologise in advance to our friends in Australia and New Zealand patiently waiting for their packets/parcels to arrive, and hope you can understand that this is due to matters entirely beyond our control.

If you have a tracking number in the format LBxxxxxxxxxGB you can check progress and sign up for notifications at the Australia Post or New Zealand Post websites:

Please note: parcels sent with Express Shipping via DHL Express Worldwide are not being subject to same delays, as DHL operate their own dedicated fleet of cargo aircraft and their freight capacity has not been significantly reduced.