Suspension of mail and road parcel delivery services between UK and Europe

Following the decision by the French government to close the border with the UK, we are unable to offer any road-based delivery service from the UK into continental Europe.

Ferry services between the UK and Republic Of Ireland are also temporarily suspended so we are also currently unable to dispatch parcels to Ireland.

DPD and DHL have advised that these services are suspended with immediate effect and cannot advise how long they will be unavailable for.

DHL have also advised that their Globalmail service has been suspended which we use for dispatching international mail packets via Deutsche Post.

Royal Mail have advised that all mail services into Europe are now suspended with the exception of the Republic Of Ireland.

As a result of this, we are unable currently to offer any deliveries to European destinations via mail or road-based parcel services, and are temporarily dispatching all other international mail packets with Royal Mail.

We have now removed ‘standard delivery’ rates from our eBay listings, and are only offering ‘express delivery’ to Ireland and the rest of Europe which will be dispatched with DHL Express, whose air services are currently unaffected by transport restrictions in place.

Outstanding parcels awaiting dispatch via standard delivery road services are being sent via air express services today (21st December) at no extra cost.

This has come at very short notice for us, so we apologise in advance for any delays in transit for any dispatches currently in progress, and we will of course refund any orders that we are currently unable to physically dispatch due to suspension of delivery services to European destinations, and we hope that you will understand that this is due to matters entirely beyond our control.

While the border is expected to be closed for 48hrs (as of yesterday evening) we do anticipate that due to the current backlog of traffic already waiting to cross the Channel to mainland Europe, services will not be restored any time soon, and even if they are, serious delays are to be expected.

We will try and keep you updated as we receive new information from our delivery partners, so do keep checking back here for updates, or follow us on Facebook or Twitter, as well as checking with Royal Mail, DPD, DHL and delivery companies in your own country for updates.