I have been made aware today about a fake email being sent to people supposedly from DPD.
The email claims that a ‘missed delivery’ has occurred, and the recipient is required to provide credit/debit card details in order to pay for a rescheduled delivery.
While we do send some parcels with DPD, we would like to reassure our customers that in the event of a missed delivery, DPD (and other UK parcel companies for that matter) will NEVER ask for payment details in order to rearrange a delivery.
Genuine emails from DPD look like the below:
Emails from DPD Local will look exactly the same, but will be styled in blue rather than red.
Links in genuine DPD emails will allow you to reschedule your delivery, or request delivery to a safe place or neighbour. Recipients may have an option to ‘upgrade’ their delivery, where they can pay extra for a morning or Saturday/Sunday delivery, but DPD will never ask for bank details (as apparently these fake emails do), and standard delivery options are at no extra cost.
If you receive any email supposedly from DPD that does not look like the above image, and requests you provide payment information to reschedule a delivery, then please just discard it and do not click any links contained within.
Unfortunately it seems that in the run up to Christmas with a large number of people shopping online for home delivery, scammers are seeking any available opportunity to con unsuspecting members of the public into making unneccessary payments or to hand over personal financial information.
If you have unwittingly fallen for such a scam, please seek advice from Action Fraud.