Help with returning items to us

Need to send something back to us? While we hope that all our customers enjoy their purchases, there are occasions when you may need to return your order. If you have received an item which is damaged, defective, or otherwise different to what you ordered, please notify us immediately, and we can arrange for your … Read more

European Shipping Update – Friday 15th January 2021

After a very trying first couple of weeks of 2021, we’re pleased to report that we are now offering standard road-based parcel deliveries into Europe again. ‘Standard delivery’ is now available in our postage options on our eBay listings, and parcels will be dispatched either with DHL Economy Select or with DPD Classic Road services. … Read more

Road deliveries to Europe to resume 4th January 2021

Following the recent closure of the UK border with France which has now been re-opened, we have been advised by both DPD and DHL Parcel UK that they will resume their road-based standard parcel delivery services into Europe from Monday 4th January 2021. Royal Mail continue to suspend their mail service to Europe, while DHL … Read more

Suspension of mail and road parcel delivery services between UK and Europe

Following the decision by the French government to close the border with the UK, we are unable to offer any road-based delivery service from the UK into continental Europe. Ferry services between the UK and Republic Of Ireland are also temporarily suspended so we are also currently unable to dispatch parcels to Ireland. DPD and … Read more

Latest delivery updates for UK & Ireland

Following Black Friday last week and Cyber Monday earlier this week, we have been made aware that a number of parcel deliveries are being delayed due to record volumes, so unfortunately some items are taking a bit longer to arrive than normal. Royal Mail (UK) While service levels are generally very good, as with many … Read more

Delays to post bound for Australia & New Zealand

We previously advised that our regular international post operator Deutsche Post had suspended their services to many countries worldwide owing to the current Covid-19 pandemic. We do post a large number of items bound for our customers in Australia and New Zealand, so while Deutsche Post have been unable to accept any mail packets or … Read more

Delays to Royal Mail deliveries in the UK

Due to the current COVID-19 Coronavirus situation, we are noticing an increased number of parcels sent via Royal Mail to delivery addresses within the UK are taking much longer than expected to arrive with their recipient. As with many other companies during this time, Royal Mail are reporting staffing issues at various mail sorting centres … Read more

Important update – international shipping disruption

Packet & Parcel Post We have been informed today by DHL that their Globalmail service is being temporarily suspended to the following destinations: Australia, Bahamas, Bermuda, Bhutan, Brunei, Cayman Islands, Chad, China, Cuba, Djibouti, Ecuador, French Polynesia, Honduras, Hong Kong, India, Iran, Jamaica, Kuwait, Lebanon, Liberia, Libya, Macau, Maldives, Mauritania, Moldovia, Mongolia, Montenegro, Morocco, Myanmar, … Read more

Suspension of delivery services in parts of Northern Italy

An outbreak in Northern Italy of COVID-19 has led to a government ministerial order preventing movement of people and items across a number of towns and villages in Northern Italy from 22 February and services are therefore suspended to the locations listed below until further notice. The 25 towns / villages / cities and corresponding postcodes currently affected by … Read more