Following the introduction of new rates on our account with DHL from 1st January 2024, we have taken the opportunity to review the shipping costs that we charge to our buyers and unfortunately this means there will be some increases across the board.
Our shipping rate tables on eBay have been updated from today and they will be applied with immediate effect.
Unfortunately for our customers in Israel, the current situation there means they see a huge increase, due to DHL adding Israel to their list of ‘elevated risk’ countries, which sees shipments subject to a £25 surcharge, which itself has increased from £17.50 in 2023. Also added to this list since we last reviewed our shipping costs are Burkina Faso, Lebanon and Venezuela.
Countries where DHL operates at elevated risk.
A surcharge is applied when shipping to or importing from a destination country, DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism.
Countries affected (subject to change): Afghanistan, Burkina Faso, Iraq, Israel, Lebanon, Libya, Mali, Niger, Sudan, Somalia, Syria, Ukraine, Venezuela and Yemen.
“Exceptional activity surcharges’ – DHL.com (as of 12th January 2024)
We’d also like to point out that while shipping is possible, we do not offer DHL Express shipping to the following countries:
- China
- Mexico
- Russia
This is simply due to issues with customs clearance/processing in those countries, or stringent import regulations in place, for example Russia only permits express shipments to businesses/organisations, not to private individuals.
Finally, a reminder to all international buyers that when importing products into your country, you will be liable to pay taxes/duties/fees, and that these are the responsibility of the buyer to pay.
As a responsible exporter, we will always declare the full value and nature of goods being exported from the UK, so we will not honour any requests to declare a lower value.
