eBay blocking emails from DPD reaching buyers

In case anyone missed that particular memo, the UK left the European Union (EU) on 1st January 2021 and became a ‘third country’. From the same date also, it became an EU requirement that all imports into the EU from non-EU countries would be subject to payment of VAT / TVA, levied at the local … Read more

Help with returning items to us

Need to send something back to us? While we hope that all our customers enjoy their purchases, there are occasions when you may need to return your order. If you have received an item which is damaged, defective, or otherwise different to what you ordered, please notify us immediately, and we can arrange for your … Read more

European Shipping Update – Friday 15th January 2021

After a very trying first couple of weeks of 2021, we’re pleased to report that we are now offering standard road-based parcel deliveries into Europe again. ‘Standard delivery’ is now available in our postage options on our eBay listings, and parcels will be dispatched either with DHL Economy Select or with DPD Classic Road services. … Read more

Road deliveries to Europe to resume 4th January 2021

Following the recent closure of the UK border with France which has now been re-opened, we have been advised by both DPD and DHL Parcel UK that they will resume their road-based standard parcel delivery services into Europe from Monday 4th January 2021. Royal Mail continue to suspend their mail service to Europe, while DHL … Read more

Merry Christmas to all our customers and partners!

It’s fair to say that 2020 has been a strange old year, and who really knows what 2021 has in store for us all! We at ARKS Global would like to take this opportunity to thank all of our customers who shopped with us during 2020 and helped us make this a very successful year … Read more

Suspension of mail and road parcel delivery services between UK and Europe

Following the decision by the French government to close the border with the UK, we are unable to offer any road-based delivery service from the UK into continental Europe. Ferry services between the UK and Republic Of Ireland are also temporarily suspended so we are also currently unable to dispatch parcels to Ireland. DPD and … Read more

Warning about fake DPD email scam

I have been made aware today about a fake email being sent to people supposedly from DPD. The email claims that a ‘missed delivery’ has occurred, and the recipient is required to provide credit/debit card details in order to pay for a rescheduled delivery. While we do send some parcels with DPD, we would like … Read more

Latest delivery updates for UK & Ireland

Following Black Friday last week and Cyber Monday earlier this week, we have been made aware that a number of parcel deliveries are being delayed due to record volumes, so unfortunately some items are taking a bit longer to arrive than normal. Royal Mail (UK) While service levels are generally very good, as with many … Read more

Despite lockdown it’s business as usual for us

The UK began another period of ‘lockdown’ yesterday (5th November) however as an online-only retailer selling many ‘essential’ products, we’d like to reassure all our customers that it’s pretty much ‘business as usual’ for us. All our suppliers are open as normal, all our delivery partners are operating as normal, so all our products continue … Read more