My item is damaged/defective/different

First of all, we apologise if the item(s) you ordered have been received damaged, defective or otherwise supplied incorrectly.

In order for our Customer Service team to efficiently resolve this issue, please either contact us through the marketplace (eBay, Amazon, OnBuy etc) to notify us of the issue, and please provide a photo as evidence of damage or discrepancy.

Alternatively, please use the form below to submit a support request, and we’ll respond to you shortly with a resolution to this issue.