Customer Support

Your eBay listing advertises Free Delivery, but I’m being charged for shipping at checkout?

Free shipping is only available within the UK, we do not offer any free international shipping, sorry. If you are located outside the UK and see this, then this is a known ‘bug’ with eBay.

For our UK customers, free delivery is available on all items sent via Royal Mail. For larger, more expensive items, over 2kg, that have to be sent via courier, free delivery is only available to addresses on the UK mainland, delivery charges will apply for addresses in remote or offshore locations (eg Channel Islands, Northern Ireland, Scottish Highlands/Islands), sorry but this is due to surcharges imposed on us by our delivery couriers.