My delivery hasn’t arrived

On dispatch confirmation, we’ll notify you of the courier service used and tracking/shipment reference (if available), so you can track and manage your delivery yourself.

Tracking information will tell you the latest status of your delivery. If there appears to be a problem, then please notify us so we can investigate further.

Domestic UK deliveries

Royal Mail 48 and Royal Mail 24 are standard untracked services, and the 2D barcodes provided will only show a delivery attempt or confirmation.

Delivery aims are 2 to 3 days (Royal Mail 48), or 1 to 2 days (Royal Mail 24). Items can get delayed in transit, especially due to current volumes of packets and parcels travelling through the network, or staff resource limitations, due to current Covid restrictions, so please allow a couple of extra days before contacting us.

If a delivery has been attempted, and the Royal Mail worker was unable to leave your package/parcel in a safe place or with a neighbour, it will have been returned to your local delivery office, and a card will have been left for you to make your own arrangements.

For UK parcel deliveries (DPD, DHL, Fedex, Parcelforce, TNT etc) these are fully tracked, and if the driver is unable to deliver or leave the parcel in a safe place, it will be returned to depot awaiting your further instructions.

Please see our following blog articles for further details on rearranging or managing your parcel delivery: